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22 February 2008 -[IMPORTANT]- MAXIS SERVICE INTERRUPTION (RESTORED) |
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Dear Valued Customers,
Please be informed that the temporary service interruption to Malaysia Maxis, had been restored. Account switched back to International Route.
Date : Friday, 22nd February 2008;
Time : 1200 (GMT +8)
Description : Malaysia Maxis restored with sender id '+31926667712'
Any further clarification needed, please feel free to inform us.
On behalf of Mobile BlueZone, we will like to apologize on the inconvenience caused.
Thank you for your kind understanding.
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22 February 2008 -[IMPORTANT]- MAXIS SERVICE INTERRUPTION |
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Dear Valued Customer,
Please be informed that there is a temporary service interruption to Malaysia Maxis.
Date : Friday, 22nd February 2008;
Start time : 0930 (GMT +8)
End time : Unknown (until further notice)
Details : SMS from 62003 shortcode will be delayed.
Thank you for your kind understanding.
We apologize for any inconvenience caused, should you need further information please email to customercare@myqnetcom.com
Any urgent sms that you plan to broadcast you may alternatively forward the file to customercare@myqnetcom.com.
Further details will be shared for those who are interested.
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18 February 2008 -[IMPORTANT] SYSTEM UPGRADE NOTIFICATION |
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Dear Valued Customers,
Please be informed, Mobile Bluezone Sdn Bhd will do system upgrade for Bulk SMS and Premium SMS during the period indicated below:-
Date : 1 st March 2008
Time : 00:00 am 06:00 am
Duration: 6 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you.
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14 February 2008 -[IMPORTANT] DiGi - SCHEDULED MAINTENANCE |
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Dear Valued Customers,
Please be informed, DIGI Telecommunications Sdn Bhd will do the Planned System Maintenance during the period indicated below:-
Date : 20 th February 2008 (Wednesday)
Time : 01:00 am 06:00 am
Duration: 5 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you.
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14 February 2008 -[IMPORTANT] CELCOM - SCHEDULED MAINTENANCE |
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Dear Valued Customers,
Please be informed, Celcom Malaysia Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 19 th February 2008 (Tuesday)
Time : 00:00 am 06:00 am
Duration: 6 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you.
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12 February 2008 -[IMPORTANT] MAXIS - UNPLANNED OUTAGE NOTIFICATION |
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Dear Valued Customer,
Regret to inform that Maxis Communications Berhad is having a service interruption right now for all channels. We will notify once service is back to normal.
Outage Notification
Date: 12 th February 2008
We apologize for any inconvenience caused, should you need further information please email to customercare@myqnetcom.com
Thank you.
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05 February 2008 -Gong Xi Fa Cai and Happy New Year! |
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Dear Valued Customers,
We would like to take this opportunity to wish Gong Xi Fa Cai and our best wishes to all of you and your families.
For those who are traveling "Balik Kampung", drive carefully and have a great time with loved ones.
We hope the Year of the Rat is filled with health, happiness, wealth and prosperity to all.
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28 January 2008 -[IMPORTANT] - Website Interruption |
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Dear Valued Customer,
We regret to inform you that our website Mobile Bluezone Sdn Bhd is currently down.
Our technician is currently rectifying the problem. We will notify you as soon as we have the website back to normal.
Outage Notification
Date: 28th January 2008
We apologize for any inconvenience caused, should you need further information please email to customercare@myqnetcom.com
Thank you. |
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24 January 2008 -[IMPORTANT] CELCOM - UNPLANNED OUTAGE NOTIFICATION |
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Dear Valued Customer,
Regret to inform that Celcom Malaysia Berhad is having a service interruption right now for all channels. We will notify once service is back to normal.
Outage Notification
Date: 24th January 2008
We apologize for any inconvenience caused, should you need further information please email to customercare@myqnetcom.com
Thank you. |
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22 January 2008 -[IMPORTANT] MAXIS - SCHEDULED MAINTENANCE NOTIFICATION |
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Dear Valued Customers,
Please be informed, Maxis Communications Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 23 rd January 2008
Time : 00:00 am 06:00 am
Duration : 6 hours
Impacts:
1. No SMS - MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you. |
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18 January 2008 -[IMPORTANT] SCHEDULED MAINTENANCE NOTIFICATION |
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Dear Valued Customers,
Please be informed, Mobile Bluezone Sdn Bhd will do the Firewall Migration during the period indicated below:-
Date : 25 th January 2008
Time : 20:00 pm 20:30 pm
Duration: 1/2 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you. |
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18 January 2008 -[IMPORTANT] MAXIS - SCHEDULED MAINTENANCE NOTIFICATION |
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Dear Valued Customers,
Please be informed, Maxis Communications Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 20th January 2008
Time : 00:00 am 06:00 am
Duration : 6 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you. |
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17 January 2008 -[IMPORTANT] MAXIS - SCHEDULED MAINTENANCE NOTIFICATION |
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Dear Valued Customers,
Please be informed, Maxis Communications Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 18th January 2008
Time : 00:00 am 06:00 am
Duration : 6 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you. |
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15 January 2008 -[IMPORTANT] CELCOM - Unplanned Outage Notification- Service is back. |
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Dear Valued Customer,
Please be informed the Service is back to normal.
Sorry for any inconvenience caused.
Thank you. |
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15 January 2008 -[IMPORTANT] CELCOM - Unplanned Outage Notification |
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Dear Valued Customers,
Regret to inform that Celcom Malaysia Berhad is having a service interruption right now for all channels. We will notify once service is back to normal.
Outage Notification
Date: 15th January 2008
We apologize for any inconvenience caused, should you need further information please email to customercare@myqnetcom.com
Thank you. |
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08 January 2008 - [IMPORTANT] MAXIS-SCHEDULED MAINTENANCE NOTIFICATION |
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Dear Valued Customers,
Please be informed, Maxis Communications Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 09 th January 2008
Time : 00:00 am 06:00 am
Duration : 6 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you. |
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07 January 2008 - [IMPORTANT] CELCOM-SCHEDULED MAINTENANCE NOTIFICATION |
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Dear Valued Customers,
Please be informed, CELCOM will do the Planned System Maintenance during the period indicated below:-
Date : 08th January 2008
Time : 01:00 am 06:00 am
Duration : 5 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you. |
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14 December 2007 - Notice of Suspension Lite Edition/Executive Edition |
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Dear Valued Customers,
Lite Edition/Executive Edition has been with us since year 2002. However, due to the poor respond for this edition, Mobile Bluezone has decided to suspend the Lite Edition/Executive Edition effective 1st January 2008.
However we are pleased to inform that our Lite Edition/Executive edition will be converted to Enterprise Prepaid Edition automatically. Under this edition the terms and conditions will be different from Lite Edition/Executive Edition. To get the full information and understanding kindly go to www.bluezone.com.my/enterprise
Should you require further information, please contact us at 03-2693 6000 or email us at customercare@myqnetcom.com . We will be happy to assist you.
Thank you. |
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12 December 2007 - [IMPORTANT] DIGI - SCHEDULE MAINTENANCE |
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Dear Valued Customers,
Please be informed, DIGI Telecommunications Sdn Bhd will do the Planned System Maintenance during the period indicated below:-
Date : 13th December 2007
Time : 00:00 am 08:00 am
Duration : 8 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you. |
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04 December 2007 - [IMPORTANT] CELCOM - SCHEDULED MAINTENANCE |
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Dear Valued Customers,
Please be informed, Celcom Malaysia Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 04 th December 2007
Time : 01:00 am 06:00 am
Duration : 5 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you.
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30 November 2007 - [IMPORTANT] CELCOM - SCHEDULED MAINTENANCE |
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Dear Valued Customers,
Please be informed, Celcom Malaysia Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 30 th November 2007
Time : 02:00 am 06:00 am
Duration : 4 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you.
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27 November 2007 - [IMPORTANT] MAXIS - SCHEDULE MAINTENANCE |
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Dear Valued Customers,
Please be informed, Maxis Communications Berhad will do the Planned System Maintenance during the period indicated below:-
Date : 27th November 2007
Time : 00:00 am 06:00 am
Duration : 6 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you
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20 November 2007 - [IMPORTANT] DIGI - SCHEDULE MAINTENANCE |
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Dear Valued Customers,
Please be informed, DIGI Telecommunications Sdn Bhd will do the Planned System Maintenance during the period indicated below:-
Date : 22nd November 2007 (Thursday)
Time : 01:00 am 06:00 am
Duration : 5 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you.
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16 November 2007 - [IMPORTANT] DIGI - SCHEDULE MAINTENANCE |
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Dear Valued Customers,
Please be informed, DIGI Telecommunications Sdn Bhd will do the Planned System Maintenance during the period indicated below:-
Date : 20th November 2007
Time : 00:00 am 06:00 am
Duration : 6 hours
Impacts:
1. No SMS MO to short codes and other applications
2. No SMS - MT from short codes and other applications
We apologize for any inconvenience caused. Should you need further information please email to customercare@myqnetcom.com
Thank you.
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07 November 2007 - Wishing You Happy Deepavali / Deepavali Holiday Break |
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Dear Valued Customers,
In view of Deepavali, kindly be informed that our office will be officially closed at 08 November 2007. Any inconvenience caused is much regretted.
The management and staff of Mobile BlueZone wish all our customers,
"Happy Deepavali "
Thank you.
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26 October 2007 - IMPORTANT NOTIFICATION BEFORE YOU SEND SMS |
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Dear Valued Customers,
Please note there are few changes and updates before you are able to send sms. The updates/changes are:-
1. 62003 Shortcode - SMS Delay
As of now ALL SMS to MAXIS HP users will be sent via 62003 shortcode. You may experience some delay for the sms sent out to recipients. This shortcode is a shared shortcode provided by Maxis to ALL their Content Providers thus the traffic is huge which caused the delay especially during peak hours.
2. 62003 displayed in Outbox - bluezone.com.my portal
If you notice, in the Outbox (refer screen shot), all sms sent to MAXIS users will be displayed as 39222 in the outbox status although it was successfully sent to recipient via 62003 shortcode. This is due to the system backend which requires our technical team to do the adjustment.
3. SMS length and prefix charge
As per MCMC guidelines, it is compulsory for all sms to indicate a prefix charge. RM 0.00 will be inserted automatically to your sms thus we require all customes to limit the sms length to 152 characters only; 1 page of sms . For Digi, if customers continue to send SMS more than 152 characters or more than 1 page, the sms will still reach the customers however customer will only receive the last page of the SMS which is basically an incomplete SMS. This is due to the new system which does not support sms which is linked to 2nd page.
To overcome this issue, you can send 1 test sms to your phone before you start blasting SMS to your customers. This is to ensure that your credit will not be deducted unnecessarily. With this information, we wish to inform all our customers that failure to abide to the new SMS length (152 characters) and which will result incomplete message delivery, we are unable to entertain any requests for refund. Again, we stress for you to send test SMS before you blast the SMS to your users.
4. SMS Valid characters
Only the following characters should be used when sending an SMS text message:-
+ = - _ ( ) * ^ % $ # @ ! ; ' : / ? . < > ,
0 1 2 3 4 5 6 7 8 9
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
A b c d e f g h I j k l m n o p q r s t u v w x y z
5. Previous alert and delayed sms
We require all customers which has preset the alert and delayed SMS earlier to re-do the alert and the delayed sms again. This is due to the new Telco platform which does not support some coding which was preset earlier and before 21 September 2007. For alerts and delay SMS which was preset after 21 September 2007 will not be affected.
We apologize for any inconvenience caused. We are looking into it at this very moment. However, we do appreciate your understanding and support.
Should you have further enquiries, please call the said no.
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